Returns Policy

Floozy has taken a great deal of care selecting only the best fashion accessories for you to choose from and we are confident that you will not be disappointed with your purchase. However, we understand that you are unable to touch or feel your selection before it is delivered to you. If, for any reason you are unhappy with your purchased item you can take advantage of our quibble free money back guarantee.

Please note that items purchased from Floozy's Basement or from our seasonal sales are not eligible for return or exchange, unless the goods are faulty. If you have purchased slippers from Floozy's Basement and they are the wrong fit, we will exchange unused and unworn slippers for an alternative size, subject to availability.

Under any other circumstance, to make a return, simply follow the steps below:

(a) If you are returning an item from the bag department, this is covered by Floozy's "TRY IT AT HOME" service*, (this excludes the Cute Compact Shopping Bag), and we will provide you with and pay for the appropriate courier tickets to return your chosen item. For any other product the return of the item is your expense.

*IMPORTANT: The Floozy "Try it at Home" service is only available for orders shipped within New Zealand, we regret we cannot offer this service on overseas orders.

(b) Email floozy@floozy.co.nz for an authorised returns number.

(c) Complete the reverse side of the packing slip enclosed with your original package.

(d) Repack the item in its original packaging. The item must be unused, and in the same condition as it arrived with you. The hanging tags must still be attached for us to accept a returned product.

(e) The returned item must be received by Floozy within 14 days of the original invoice date. Please ensure that you use a "signature required" courier service to ensure your product is returned safely and in pristine condition. If you do not use this service, Floozy can take no responsibility whatsoever for safe receipt of the returned item.

(f) Once we have received the item in pristine and resalable condition we will be able to refund the total item price by the original payment method or exchange the item for another choice.

Because it is very important to us that customers receive their purchase in pristine condition, we cannot exchange or refund any item that is not returned to us in the same condition as it left our premises. Floozy cannot accept any item that has been damaged, misused, marked, has signs of use or which has been cleaned in any way.

If you wish to return an item and you cannot meet the above requirements, for example the item was received as a gift and you are outside the stipulated timeframes, please email us quoting your sales invoice number at floozy@floozy.co.nz and we will do everything we can to help you.